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毕业设计(论文)外文翻译
Service oriented organizational management system for an information systems business
Shoji Konno
Enterprise system Dept., Service Innovation center,
Yokohama Research Laboratory, Hitachi, Ltd., Japan
.konno.qw@hitachi.com
Abstract
—The globalization of the information systems business has recently been expanding worldwide. Decision-making is one of the critical success
factors in the information systems business. The effectiveness of decision-making is determined through the provision of suitable information to decision makers according to the changeable
business environment or situation. In order to
enhance the service quality of this business, we have examined adopting the “value-in-use” concept into a traditional organizational management system based on the goods dominant logic (GDL). We are currently facing improvement problems, which are defined as the transformation from a GDL oriented
organizational management system into a service dominant logic oriented organizational management system. A system architecture that can provide information dependent on the decision makersrsquo; requirements is a critical success factor for such outsourcing businesses. We describe in this paper how to transform from a GDL oriented system into an SDL oriented one by using the “value-in-use” concept, which is deeply related to
service value creation. The importance of the service value creation approach has been demonstrated through examples.
Keywords: decision support, decision matrix, value in use, outsourcing, service value creation, service quality, IT Governance, IT Management, repository, IT assessment, IT organization.
I NTRODUCTION
Priorities of user investment for enterprise information systems have recently been changing,
and the information system business has also been changing their form of project delivery in response to these changes. Rather than looking at only the software, hardware, or the information systems that
combine these elements, the business have arisen by looking at the full range, including the IT processes around it. The necessity to expand the scope of the decision-making concerning all this has also been increasing. We should transform our decision-making target from goods centric
decision-making to service centric decision-making. Therefore, we must change the management style from goods-oriented to service-oriented in the information system business and IT department management. Organizations are always trying to maximize the activities of customers and users. A problem has recently arisen with the co-creation relations between management and others in the environment surrounding the information system business section and the IT section (Figure 1). This problem is widespread and found in many business fields. Our concept described below is used to determine whether or not the problem described in Figure 1 when applying a service-oriented view, know-how, etc. to the decision-making in the management of an information system business or IT department is solvable.
Various problems occur when a big company like ours that has been in the manufacturing sector since the beginning advances into a service enterprise [1]. Uchihira et al. focused on “The organization optimized by the present manufacturing industry” and “An organization suitable for a service enterprise”, and mentioned what problems a big company in the manufacturing sector tends to face. However, they did not mention concrete features, such as what forms of management should be carried out at the organization and/or transformation s e can find the keywords and phrases that represent the organizational characteristics in the manufacturing sector in Japan. They are “ambiguous definitions, accountabilities, and decision-making”, “personal and the argument without a share”, “with no success amp; failure case share”, “the shortage of
organization cooperation, flexibility, and speed”, “independent business”, and ”high-cost structure”. I believed that these could be used to encompass the end of the phenomenon constituting the cause of a problem and the problem that we summarized in Fig. 1. Isnrsquo;t a Goods Dominant Logic (GDL)-oriented organization in the same situation which actualized problems and subjects on an organizational operation charted into Fig. 1?
In addition, isnrsquo;t an organizational operation form in which a Service Dominant Logic (SDL)-oriented organization should aim at the ideal state for the GDLrsquo;s in these opposite sides?
The problem with and subject of organizational operations that a GDL-oriented organization easily deals with, and an organizational characteristic are first extracted from Fig. 1 and the related documents in this paper [1]. Then, an ideal way for
a SDL-oriented organization changing from a GDLrsquo;s will be represented in. After that, the change in theme that should be researched from among the two previously mentioned ones is shown. An idea of the concrete measures supporting the change in theme is also shown. Finally, the effect of the measures is described.
II. PROBLEM DESCRIPTION
When the previously described problem was surveyed, I thought that it could be discussed based on the following four main problems.
- Opacifing enforcement status of business, accountability, and quality of outcomes
In these situations, management cannot allow
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