基于KPI（关键绩效指标）的快递投递评价研究外文翻译资料

http://www.sciencedirect.com/science/article/pii/S0167923608001693

Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment

改进供应链绩效管理：一个KPI因素迭代分析的系统方法

• Jian Cai^a, ,
• Xiangdong Liu^{b, ,} ,
• Zhihui Xiao^b, ,
• Jin Liu^b,

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http://dx.doi.org/10.1016/j.dss.2008.09.004

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Abstract

Improving supply chain performance has become one of the critical issues for gaining competitive advantages for companies. This paper proposes a framework using a systematic approach to improving the iterative key performance indicators (KPIs) accomplishment in a supply chain context. The proposed framework quantitatively analyzes the interdependent relationships among a set of KPIs. It can identify crucial KPI accomplishment costs and propose performance improvement strategies for decision-makers in a supply chain. A scenario of a large retail company is also discussed to explain the application of this framework.

摘要

改善供应链绩效已经成为公司获取竞争优势的关键问题之一。本文提出了一种在供应链环境中使用系统方法来优化迭代关键绩效指标（KPI）的框架。这个框架对同一组KPI指标进行了定量分析。它可以识别出最主要的KPI指标，并为供应链决策者提供绩效改善策略。同时通过一家大型零售公司来解释这一框架的应用。

Keywords

• Performance improvement;
• Supply chain management;
• Key performance indicator (KPI);
• KPI accomplishment;
• KPI cost transformation matrix (PCTM)

关键词

• 供应链管理、
• 绩效改善、
• 关键绩效指标、
• KPI指标、
• KPI数据转换矩阵（PCTM） Prevent预防Control控制Treat治疗Manage管理

1. Introduction

In the context of a dynamic supply chain, continuously improving performance has become a critical issue for most suppliers, manufacturers, and the related retailers to gain and sustain competitiveness. In practice, supply chain based companies (e.g., Dell, Wal-Mart, Samsung, Toyota, Lenovo, Gome, etc.) have used different performance management tools to support their supply chain strategies. Monitoring and improvement of performance of a supply chain has become an increasingly complex task. A complex performance management system includes many management processes, such as identifying measures, defining targets, planning, communication, monitoring, reporting and feedback. These processes have been embedded in most information system solutions, such as i2, SAP, Oracle EPM, etc. These system solutions measure and monitor key performance indicators (KPIs) which are crucial for optimizing supply chain performance.

Performance measurement is critical for companies to improve supply chains effectiveness and efficiency [3] ; [22]. Decision-makers in supply chains usually focus on developing measurement metrics for evaluating performance [3] ; [12]. In practice, once the supply chain performance measures are developed adequately, managers have to identify the critical KPIs that need to be improved. However, it is difficult to figure out the intricate relationships among different KPIs and the order of priorities for accomplishment of individual KPIs. As a matter of fact, determination of priorities within a given set of KPIs has become a bottleneck for many companies in their endeavors for improving their supply chain management (SCM). As these problems have received relatively less attention in previous research [22], significant gaps remain between practical needs and their effective solutions. To address these issues, our research proposes a systematic approach that helps analyze and select the right KPI groups and strategies for their accomplishment, for improved supply chain performance.

The rest of this paper is organized as follows. In Section 2, we articulate the challenges of supply chain performance improvement both in theory and in practice. Section 3 presents the proposed framework for analysis of supply chain performance management, and a systematic approach to assigning priorities to different KPIs, based on the cost of iterative improvement of each KPI. http://www.sciencedirect.com/science/article/pii/S0167923608001693

改进供应链绩效管理：一个KPI因素迭代分析的系统方法

• Jian Cai^a, ,
• Xiangdong Liu^{b, ,} ,
• Zhihui Xiao^b, ,
• Jin Liu^b,

Show more

http://dx.doi.org/10.1016/j.dss.2008.09.004

Get rights and content

Abstract

Improving supply chain performance has become one of the critical issues for gaining competitive advantages for companies. This paper proposes a framework using a systematic approach to improving the iterative key performance indicators (KPIs) accomplishment in a supply chain context. The proposed framework quantitatively analyzes the interdependent relationships among a set of KPIs. It can identify crucial KPI accomplishment costs and propose performance improvement strategies for decision-makers in a supply chain. A scenario of a large retail company is also discussed to explain the application of this framework.

摘要

改善供应链绩效已经成为公司获取竞争优势的关键问题之一。本文提出了一种在供应链环境中使用系统方法来优化迭代关键绩效指标（KPI）的框架。这个框架对同一组KPI指标进行了定量分析。它可以识别出最主要的KPI指标，并为供应链决策者提供绩效改善策略。同时通过一家大型零售公司来解释这一框架的应用。

Keywords

• Performance improvement;
• Supply chain management;
• Key performance indicator (KPI);
• KPI accomplishment;
• KPI cost transformation matrix (PCTM)

关键词

• 供应链管理、
• 绩效改善、
• 关键绩效指标、
• KPI指标、
• KPI数据转换矩阵（PCTM） Prevent预防Control控制Treat治疗Manage管理

1. Introduction

In the context of a dynamic supply chain, continuously improving performance has become a critical issue for most suppliers, manufacturers, and the related retailers to gain and sustain competitiveness. In practice, supply chain based companies (e.g., Dell, Wal-Mart, Samsung, Toyota, Lenovo, Gome, etc.) have used different performance management tools to support their supply chain strategies. Monitoring and improvement of performance of a supply chain has become an increasingly complex task. A complex performance management system includes many management processes, such as identifying measures, defining targets, planning, communication, monitoring, reporting and feedback. These processes have been embedded in most information system solutions, such as i2, SAP, Oracle EPM, etc. These system solutions measure and monitor key performance indicators (KPIs) which are crucial for optimizing supply chain performance.

Performance measurement is critical for companies to improve supply chains effectiveness and efficiency [3] ; [22]. Decision-makers in supply chains usually focus on developing measurement metrics for evaluating performance [3] ; [12]. In practice, once the supply chain performance measures are developed adequately, managers have to identify the critical KPIs that need to be improved. However, it is difficult to figure out the intricate relationships among different KPIs and the order of priorities for accomplishment of individual KPIs. As a matter of fact, determination of priorities within a given set of KPIs has become a bottleneck for many companies in their endeavors for improving their supply chain management (SCM). As these problems have received relatively less attention in previous research [22], significant gaps remain between practical needs and their effective solutions. To address these issues, our research proposes a systematic approach that helps analyze and select the right KPI groups and strategies for their accomplishment, for improved supply chain performance.

The rest of this paper is organized as follows. In Section 2, we articulate the challenges of supply chain performance improvement both in theory and in practice. Section 3 presents the proposed framework for analysis of supply chain performance management, and a systematic approach to assigning priorities to different KPIs, based on the cost of iterative improvement of each KPI. 资料编号：[138724]，资料为PDF文档或Word文档，PDF文档可免费转换为Word

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